Image Credit: TWITTER: 2 Burley Men Moving

A BC moving company won't get the full $7,700 it charged Collina Boley, but it still came out of court with a win.

Boley only paid $3,000 of that bill last October when 2 Burley Men Ltd. showed up a day late and with the wrong truck, according to a recent BC Civil Resolutions Tribunal decision.

The litigious moving company took them to small claims court for the $4,717.50 it claims she owed after the move, but the tribunal awarded Burley Men less than half of that.

Boley was initially quoted $2,400 for the move when they scheduled the company for Oct. 3, 2022. When the day came, no truck arrived and she called to find out Burley mistakenly booked her for a different day, the decision said.

The move was rescheduled for Oct. 4, but things didn't go smoothly when the truck arrived the next day.

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Burley movers found that the seven-tonne truck they brought would not be safe to park on Boley's driveway, despite her previous warnings that it was steep and had loose gravel. To Boley's surprise, the correct truck would be a week away or they could bring a shuttle truck to carry belongings from the house to the bigger truck on the street.

Boley chose the latter, expecting that because of her prior warning the company would absorb the extra costs for time and the shuttle truck. Boley was wrong.

The company not only charged her extra as it took them longer to compete the move, but also initially charged her for the movers' idle time as they waited "several hours" for the shuttle truck to arrive.

The delays continued the next day as they went to Boley's new house to unload.

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Burley was supposed to start unloading at 9 a.m. but didn't show up until 10 a.m. They didn't start unloading until 12:30 p.m., however, because they needed the shuttle truck from the day before and couldn't find it.

Boley claimed the movers were slow, unprofessional and took too many breaks.

She said Burley failed to move some of her belongings but there was no evidence to prove the movers left some of Boley's things behind, while the company claims their employees were told to leave them behind.

Boley's intial bill included two separate rates, charged at $200 per hour for 12.25 hours and $300 for 15 hours. The Tribunal found there was no clear reason why there were two separate rates, so it ruled that not only would Boley's bill be reduced for idle time during the move, but also to charge a consistent $200 per hour.

The tribunal found Burley was entitled to a total $4,652.50 for the move, leaving Boley to pay a remaining $1,652.50.

Boley's counterclaim was dismissed.

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