TRENDING NOW: Customer service at its worst

Image Credit: YouTube

In this day and age of cell phone video you'd think people would learn not to lose it in public.

You can bet these videos of Ruby Chen at the receiving end of a Starbucks manager's outburst will likely be used to dismiss her.

Apparently it was all over a miscommunication about a cookie straw and the manger of the Broadway location in Manhatten thought she was stealing.

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