Image Credit: The Canadian Press
July 23, 2016 - 8:00 PM
TORONTO - Air Canada is taking heat on social media from passengers spending two unexpected days in Manchester, England.
The flight to Toronto was scheduled to leave on Friday, but Air Canada says the 197 passengers will have to wait until Sunday.
One person tweeted "horrendous experience. Stuck in Manchester for 2 days and no one has been in contact to tell us what's going on."
And another tweet to Air Canada said "A second night in Manchester ... due to more flight delays. AirCanada this is not how to treat your passengers."
An Air Canada spokeswoman called it an "unfortunate situation" caused by mechanical problems and crew duty restrictions.
Isabelle Arthur said Saturday in an email that the airline will contact the passengers directly regarding compensation for having their travel plans disrupted.
"We have a team working around the clock behind the scene to ensure we can get them to their final destination as soon as it is safe to so do," she said.
News from © The Canadian Press, 2016