Investigation shows 9-1-1 services timely in recent Kamloops house fire

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A recent investigation into local 911 response services has determined there were no technical difficulties resulting in a delay in early reports of a recent house fire in Kamploops.


The Regional District of Central Okanagan which provides 9-1-1 call response services to several regions throughout the B.C. interior, including Thompson-Nicola, has completed a thorough investigation into the Stewart Ave. fire and determined the service was not experiencing a high volume of calls the morning of Nov. 3 when the fire was in progress. 


It was discovered the numbers were incorrectly dialled so those placing the call were unable to connect with the 9-1-1 answering centre.


The investigation notes the first call reporting the fire was correctly dialled at 10:16:36 a.m. and received by a 9-1-1 operator in Kelowna at 10:16:40 a.m., before being transferred to the Kamloops Fire Department centre at 10:16:51 a.m. Kamploops Fire Dispatch answered in four seconds and a Kamloops fire crew arrived on the scene four minutes and four seconds later.


The Regional District of Central Okanagan on behalf of it's 9-1-1 partners encourages the public to try and remain calm during and emergency to ensure they dial 9-1-1 accurately and reminds them to remain on the line until their calls are answered by a call centre operator who will determine the nature of the emergency and transfer the call to the appropriate emergency response organization.

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