The manager of a downtown Vancouver rooming house that was the site of a fatal fire in 2022 broke down in tears at an inquest, telling the jury that staff needed better training in fire safety. An April 11 fire gutted the building, killing Mary Ann Garlow, 63, and Dennis Guay, 53, whose remains were found more than a week later when the building was being demolished. The Winters Hotel is demolished in Vancouver, B.C., Friday, April 22, 2022. THE CANADIAN PRESS/Darryl Dyck

BURNABY, B.C. - The manager of a Vancouver rooming house where a fire killed two people in 2022 says the sprinkler system was to be reset but the blaze broke out hours before workers arrived.

The jury at an inquest into the deaths Mary Ann Garlow, 63, and Dennis Guay, 53, at the Winters Hotel heard this week that a small fire broke out on April 8, three days before the fatal fire.

Manager Gina Vanemberg testified Thursday that rules around using pre-approved tradespeople, and an understanding to avoid overtime, led her to schedule workers to come on April 11 to address an order by the Vancouver fire department that the sprinkler and fire alarm system be serviced.

The jury has heard that because of the smaller fire, the sprinkler system had to be turned off to avoid flooding and multiple used fire extinguishers sat empty.

Vanemberg told the jury that Royal City Fire is the only company approved by her employer, Atira Property Management, to do the work, and it operates Monday to Friday.

While there is no formal rule not to bring in workers on the weekend, she testified that staff are "encouraged" to only call during business hours to protect their very tight budgets.

She said previous calls to Royal City Fire on Fridays were always scheduled to be resolved the following Monday, and in this case she waited until Monday morning to make the call.

Vanemberg described the night of the first fire as "hectic," saying staff had to relocate seven tenants whose units were damaged by flooding caused by the sprinklers, and they were struggling to find available space.

"In hindsight now, there was just too much stuff going on all at the one time to take everything so serious, you know?" she told the jury.

"You have tenants who've got water pouring out of their ceiling, who can't stay in their units, who are screaming and yelling, and it's just, it's crazy. And then trying to think clearly, get everything done."

Vanemberg testified Royal City Fire was scheduled to come at 3 p.m. that Monday.

At about 11 a.m. she got a call that the building was on fire again.

"(The staff member) said, 'Gina, the building's on fire.' And I didn't realize the severity because we had had several little fires in the time that I had worked there," she said.

"And I was like, 'Okay, is the fire department there?' and he just said, 'Gina, the building's on fire. It's not going to make it."

Garlow and Guay's remains were found in the rubble of the building during demolition work more than a week later.

Vanemberg testified that "on paper" it appeared as though all the tenants were accounted for. She said it was left to B.C. Housing to confirm tenants' safety but staff likely weren't familiar with everyone living at the hotel.

She suggested it's "very possible" that someone checked in under a different name to access some of the supports that were being offered to tenants after the fire, including food and gift cards.

She said tenants were sent to two different locations after the fire and when she noticed Guay wasn't in the same building where she was working, she assumed he was at the other spot.

Vanemberg broke down in tears during earlier testimony, telling the jury that staff needed better training in fire safety.

She said a "red book" with fire safety procedures was given to her when she became manager of the Winters Hotel in 2020, but no one from her employer, Atira Property Management, went over the paperwork or confirmed that she read it.

The jury has heard that Guay had severe hearing loss and Garlow may have been wearing a brace on her foot at the time of the fire.

Vanemberg testified that there weren't any systems in place to ensure Guay would know when to evacuate in a fire, and officials with BC Housing never got back to her when she inquired about getting him modifications like a flashing light or vibrating bed.

She told the jury no fire drills were held during the two years she worked at the hotel because of rules against gathering due to the COVID-19 pandemic.

At the end of her daylong testimony, Vanemberg addressed the families of the victims.

"I want to wish my condolences to the families. I never had a chance to tell them that I'm sorry and I share your loss," she said.

Nearly 30 witnesses are scheduled to testify at the inquest, which is not intended to find fault but can lead to recommendations to prevent similar deaths in the future.

The fire department has said the fatal fire was sparked by unattended candles.

— By Ashley Joannou in Vancouver

This report by The Canadian Press was first published Jan. 25, 2024

News from © The Canadian Press, 2024