West Kelowna restaurateur asks customers to 'be nice' and understand COVID-19 restrictions - InfoNews

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West Kelowna restaurateur asks customers to 'be nice' and understand COVID-19 restrictions

Image Credit: FACEBOOK/ Kelly O'Bryan's West Kelowna
August 07, 2020 - 1:30 PM

The owner of two West Kelowna restaurants just wants people to “be nice” to one another after his staff had to deal with some unruly customers.

Ninety-nine per cent of people are great, but since some of the COVID-19 restrictions have lifted, frustrated customers have been taking it out on staff, according to Brad Shave, the owner and operator of Carlos and Kelly O'Bryan's in West Kelowna.

Shave posted a reminder to customers on Facebook yesterday, Aug. 6, that the restaurant doesn’t make the rules his business must follow during the pandemic. 

“Please be aware of something… we are all stressed. Further, we don’t make the rules! There is no reason to accuse staff of being ‘unreasonable’ for following the rules that they have no control over,” Shave wrote in the Facebook post.

READ MORE: Kamloops, Okanagan businesses getting backlash from customers over COVID-19 protocols

“Everyone is under a lot of stress. It’s not just in our restaurant, it’s all over. People are stressed and taking it out on the service staff. We’ve had several instances, where it’s the size of the table and people moving around and we’ve had to explain over and over (they can’t move and have large tables).”

For the first month, there were no concerns as "people were just so excited to be out and everyone was happy," but recently something has changed, "you can feel the stress," he said.

Shave initially made the post to show he supports his staff, and it’s taken off, he said. The post has amassed almost 500 reactions, been shared more than 180 times and accumulated more than 70 comments.

He's asked his customers to follow provincial health officer Dr. Bonnie Henry's advice.

“Be nice, Bonnie Henry says ‘be nice,’” Shave said.


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