A woman carts out her groceries from a Loblaws grocery store in Toronto in a May 1, 2014, file photo. The company says a "technical error" forced the temporary closure of a number of its stores today, however the problem was fixed shortly afterwards. THE CANADIAN PRESS/Nathan Denette
Republished May 12, 2016 - 10:54 AM
Original Publication Date May 12, 2016 - 7:35 AM
TORONTO - A computer glitch forced Loblaw to temporarily close a number of its stores Thursday morning, the grocery and pharmacy chain said.
Company spokeswoman Catherine Thomas said the stores, most of which were in Atlantic Canada and Ontario, had issues completing sales as a result of the problem.
The error affected grocery stores that operate under the Loblaw (TSX:L) banner, which include Loblaws, No Frills and the Real Canadian Superstore, but did not involve its Shoppers Drug Mart outlets or PC Financial banks.
The problem arose after the company uploaded invalid information into its cash register system, causing it to stall temporarily, Thomas said.
The issue was later fixed and all stores resumed operations, though checkout times may have been slower than normal, she said.
Thomas added that the glitch only impacted cash register functions and did not compromise consumer data or credit card information.
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News from © The Canadian Press, 2016