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Vernon News

Business Spotlight

Built on Service, Driven by Canadian Pride - Inside Vernon's Home Building Centre

Fleet aerial view
Image Credit: Vernon Home Building Centre

If you're looking to support a 100% Canadian-owned chain at the heart of your community, you won't need to look any further than your local hardware store. Conveniently located on Vernon's 27th Street, the Home Building Centre is more than just a locally owned hardware store—it's a cornerstone of the community. The location features a full-service contractor yard and a 35,000 square foot retail store.

      


While they provide products and services to many builders and contractors in Vernon, homeowners and weekend do-it-yourselfers are also a significant part of their customer base. So, what makes them such a much-loved location? Well, it turns out good old Canadian pride plays a big role. Recently, we had a chance to catch up with Keith Williams, the store's General Manager, who filled us in on what makes his store special.

Keith Williams, General Manager
Keith Williams, General Manager
Image Credit: Vernon Home Building Centre

Jim Smith, Retail Sales Manager
Jim Smith, Retail Sales Manager
Image Credit: Vernon Home Building Centre

Wes Gebhardt, Contract Sales Manager
Wes Gebhardt, Contract Sales Manager
Image Credit: Vernon Home Building Centre


As part of the Home Hardware family, Vernon's Home Building Centre carries a wide variety of products custom-curated for Canadians, by Canadians. This includes flooring and wall tile, BBQs, garden furniture, and quality doors and windows. But they are even better known for their customer service.


"We cater to a demographic of clients for whom customer service matters," Keith tells us, highlighting what sets his store apart from other hardware chains. Not only can customers expect down-home friendliness, but the customer support at the Home Building Centre is formed from a wealth of industry knowledge. In his role, Keith brings over thirty years of industry experience to the table, and his team backs that up with over a century of combined construction-based knowledge. "If you are not sure how to get started with your renovation or remodelling project, we are the place to start."

 

Got a Project But Not Sure How to Tackle It? Here's How

The portrayal that Keith gives of a friendly, small-town store with a big heart is borne out by the calibre of his service staff. One of the crew on the Contractor's Desk has the background of being a contractor himself, and that same grass-roots knowledge can be found in every one of their departments. From paint and lumber to BBQs and home decor, there is someone on Keith's team with real-world experience to help get you succeed in your project.

Tile and flooring area
Tile and flooring area
Image Credit: Vernon Home Building Centre


Home Hardware - Crafting Canadian Quality Service Since 1964

There is a good reason for all the Canadian pride driving things at Vernon's Home Building Centre—this locally-born store is built on the foundation of an iconic Canadian brand. Home Hardware's origins date back to the early 1960s, when a group of independent Ontario Hardware stores banded together to create a cooperative with a community at heart.


The stores remain 100% Canadian-owned, independently run businesses to this day. Oh, and did you know? Home Hardware is the only major national hardware chain that is 100% Canadian-owned!


Want A Store That Puts Canadians First? Head to Vernon's Home Building Centre

Looking at the many impressive Google reviews for Vernon's Home Building Centre offers an insight into what has kept this made-in-Canada hardware store such a key Vernon institution; they love supporting the residents of their community. "When you support local, local supports you," Keith says to us. This message is the driving force behind the store's goal to stock Canadian products, and their passion for supporting many local charities.


"We LOVE supporting our community, right across the board. Rotary, Lions club, ESSO cup hockey, local sports teams—even small fundraisers." Regardless of the project, Keith and his team strive to assist in any way they can. "We even helped out a local barrel racer, a young girl who ended up in an American college on a scholarship thanks to all the community support she received."


Catering to Every Project and Every Generation

The Vernon Home Building Centre has a busy contractor desk catering to some of the area's largest projects. When if you come in the main entrance, individuals will be greeted by the Customer Service desk where they are happy to help. "In July and August, we’ll see the most families in the store," Keith points out. With kids out of school, summer projects take on a multi-generational vibe; grandparents with toddlers in tow, and teenagers pop in to pick up things for a project with Mom and Dad.


Vernon Home Builders is one of those locations where today's grinning youngster may be tomorrow's general contractor—a store where the cashiers not only know their customers by heart, but also know their kids' names. That is the reason the store's delivery fleet includes everything from 5-ton crane trucks to small hot-shot delivery platforms; from backyard decks to multi-story apartment buildings, Keith and his team happily handle it all. "When you call our team," Keith tells us, "you will get a real person with the answers you need." No small feat in today's computer-automated world.


Bringing Solutions For Every Season

As anyone who has been to Vernon's Home Building Centre can tell you, this is a four-season store. Their inventory constantly changes - with an emphasis on Canadian-made products. Currently, the main focus is on fabulous patio furniture deals to help you enjoy your patio or deck. You’ll see savings of up to 40% off - with a great selection of styles and colours still available—much of it built right here in Canada.


The HH team are proud to support hard-working Canadian manufacturers by featuring made-in-Canada inventory. Understanding the importance of investing in homegrown quality and craftsmanship is at the heart of the Home Hardware model. These buy-Canadian products can be found on the Vernon Home Building Centre's website, or pop into the store and check out the outstanding inventory in person. You can find them at 4601 27 Street in Vernon.

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