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B.C. government launches survey following frustration from cellphone users

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May 30, 2019 - 12:17 PM

The B.C. government has launched a survey in order to gain insight on what issues British Columbians have with cellphone contracts and billing, specifically when it comes to fairness and transparency.

The province doesn't have any control over cell phone fees, but will then use the information collected to review B.C.’s current consumer protection laws, and advocate for British Columbians’ concerns to the federal government, according to a B.C. government media release.

The review is spurred by complaints from frustrated consumers, who are tired of the lack of clarity about fees and the absence of plain language in cellphone contracts.

The survey runs from May 29 to July 5 and takes around 15 minutes to complete.

In addition to gathering information on the public’s experience, it will gauge individuals’ knowledge about their rights under the federal Wireless Code, the province says.

The New Democrat government promised in its spring throne speech to help consumers get the least expensive cellphone service and urge the federal government to deliver affordable billing options.

The results from survey will be published in a report at a future date.

To take the survey, click here.

— With files from The Canadian Press

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