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350 new jobs headed to Kelowna from Rogers Communications

Image Credit: ADOBE STOCK
September 26, 2019 - 8:43 AM

KELOWNA - Rogers Communications has announced it will bring with it 350 jobs to Kelowna by opening a customer call centre in the summer of 2020.

The customer solution centre will handle roughly one million Rogers and Fido customer calls a year each year and play a vital role in Rogers customers’ experience, Eric Agius, senior vice-president of customer care for Rogers Communications, said in a press release issued today, Sept. 26.

The new customer solution centre will be located on Dickson Avenue and occupy 32,000 square feet in Kelowna’s Landmark District. Renovations will begin in early 2020 with the site opening in summer 2020. Hiring for the new centre will take place next spring.

“It’s great to see this investment in Kelowna,” Kelowna Mayor Colin Basran said. “With our growing technology sector, along with every other kind of business, communications technology is essential to keeping our local economy going strong.”

This announcement reinforces Rogers history of investing in B.C. According to PwC Canada’s analysis for Rogers, Rogers economic output footprint in the province was roughly $2 billion in 2018, generating and supporting nearly $1 billion to B.C.’s GDP. These investments included significant network expansion in the Okanagan, densifying its fibre network in Vancouver and laying the groundwork for 5G through its partnership with the University of British Columbia.

With the Rogers, Fido, and chatr brands, Rogers is Canada’s largest wireless carrier with 44 retail stores and local media assets in the province with Citytv Vancouver, OMNI B.C., 11 radio stations, as well as a customer solution centre in Burnaby. The company also invests millions to support B.C.-based independent filmmakers through the Rogers Group of Funds.

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