FILE - In this April 10, 2018 photo, a minivan is removed from the parking lot near the Seven Hills School campus in Cincinnati. Cincinnati officials expect to review a plan for improving the city's emergency center while police finish an internal investigation into the death of Kyle Plush who twice called 911 to report he was trapped in a minivan. The city's acting manager says he'll present City Council members Monday, April 30, with planned emergency center changes after the failed response to Plush's calls for help on April 10. (Cara Owsley/The Cincinnati Enquirer via AP, File)

COLUMBUS, Ohio - A 16-year-old Ohio boy who got pinned in the back seat of his minivan and died despite voice-dialing 911 was unable to communicate properly with dispatchers because his phone was in his pocket, according to an initial police investigation.

Cincinnati police chief Eliot Isaac presented the results of an internal investigation into the death of Kyle Plush Monday before the City Council's law and safety committee, providing details of the 911 call and the police response.

Among the information released Monday:

—The city's computer-assisted dispatching system experienced difficulties throughout the call.

—Kyle's phone was in his pocket as he called, and he was using "Siri" caller technology to call 911. Kyle was not able to give back and forth answers to a dispatcher, and the phone disconnected his call.

—The first dispatcher didn't hear Kyle's initial comments that he was "going to die here" because he spoke during an automated "What is your emergency" response message.

—Officers initially believed they were searching for an elderly woman locked in her vehicle needing help.

—Officers weren't given information from the initial 911 call that someone was banging and screaming for help.

Isaac said officers determined they could search a bigger area and see more by staying in their cruiser.

Kyle's father, Ron Plush, said Monday he still had multiple questions about what happened despite a police investigation into his son's death.

"I was expecting that by hearing the police report today many of my questions would be answered," Plush said, appearing at a Cincinnati City Council meeting on the police response to the April 10 death of his son. "This is not the case."

Plush found the body of his son, Kyle Plush, on April 10 inside the 2004 Honda Odyssey in a parking lot near his school nearly six hours after Kyle's first 911 call. A coroner says the teen died of asphyxiation from his chest being compressed. It is suspected that the foldaway rear seat flipped over as he reached for tennis gear in the back.

Ron Plush asked authorities why officers weren't notified that his son was screaming for help in a 911 call, and whether exact GPS co-ordinates existed for his son's location and if so, why weren't those given to police officers.

Ron Plush promised to help improve the city 911 system but also said he would be asking difficult questions along the way.

"Kyle will give us the strength and guidance to get the job done," Ron Plush said.

Mayor John Cranley told Plush he would receive written responses to every question and called the police report on the case incomplete.

Cranley opened Monday's meeting by saying the city failed in its response to the 911 call.

"In all cases we can do better, we should do better, we must do better," Cranley said.

The boy's aunt, also attending Monday's meeting, noted that Kyle Plush's voicemail included his name, and was not a generic message.

If authorities knew the name "Kyle" and that the call was from someone near a school, they had enough to do a proper search minutes after the call was received, said Jodi Schwind.

Council members also questioned why officers didn't just search all the vans in the parking lot that day.

"Kyle did everything he should have done, everything a mom, a dad, would tell their child to do, he did," said Councilwoman Amy Murray. "And he was failed horribly."

City Council on Monday approved a resolution calling on the mayor to pay for an independent investigation of the incident. The Hamilton County sheriff's office, which also dispatched a deputy that day, is also investigating, as is the county Prosecutor's Office.

Council members scheduled a meeting May 29 for police to provide answers to questions raised Monday.

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Andrew Welsh-Huggins can be reached on Twitter at https://twitter.com/awhcolumbus.

News from © The Associated Press, 2018