Interior Health says majority of misplaced patient files have now been found - InfoNews

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Interior Health says majority of misplaced patient files have now been found

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April 03, 2018 - 5:30 PM

KAMLOOPS - A binder containing patient information at Royal Inland Hospital went missing last month, but most of the files have now been found.

Kris Kristjanson, Health Services Director at Royal Inland Hospital, says in an email statement the binder contained colon screening information for 35 patients had gone missing from the ambulatory care unit at the hospital.

While there was no evidence the records were stolen, the incident was reported to the Office of the Information and Privacy Commissioner of B.C., Kristjanson says.

The 35 patients were issued letters on March 9 to notify them of the incident and recommend they report the matter to a credit monitoring agency to request an alert or flag be placed on their file. Kristjanson says the process is precautionary and costs $5.25.

Interior Health will be reimbursing the patients for the fee.

Kristjanson says since the patients were alerted, 31 of the records have been located at Royal Inland, and Interior Health will be contacting those patients while continuing to look for the remaining records.

"We understand the potential loss of your personal information can be concerning and we apologize for the inconvenience this may have caused," Kristjanson says in the email. "Site and information privacy staff are reviewing the record filing process for the RIH ambulatory care clinic and taking steps to reduce the risk of a future incident like this."


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