January 14, 2014 - 5:01 AM
EDMONTON - An Alberta soldier with post-traumatic stress disorder says she's disappointed Air Canada wouldn't allow her dog on board a plane as a service animal.
Sgt. Shirley Jew says the airline told her PTSD isn't recognized as a disability that requires a service dog.
She says staff told her she'd have to travel with her dog as a pet — for a $50 fee.
Instead, Jew rebooked her Edmonton to Toronto flight with WestJet, which didn't have a problem with the dog and let it on free of charge.
Air Canada has apologized in a statement, calling the matter a misunderstanding.
It says it allows trained service animals for customers with disabilities, if they are confirmed by a doctor's note.
News from © The Canadian Press, 2014