2013 Citizens’ Survey is in the mail

One thousand surveys have been mailed out to randomly-selected West Kelowna taxpayers this month with the primary objective of determining how taxpayers of West Kelowna evaluate municipal services.

This is the sixth annual Citizens' Survey conducted by the District and is one of the tools Council uses in setting priorities for the municipality during budget deliberations.

Residents are asked to comment on quality and importance on a variety of services. The data is then broken down into a graph that clearly indicates when a larger than normal discrepancy exists between service level and importance. Discrepancies determine if a service exceeds, meets or falls short of taxpayers' expectations.

Municipal funds are limited, so a tool that identifies the priorities of the taxpayer is extremely beneficial to the District, particularly when comparisons from previous years are available and trends begin to form.

As in previous years, the 2013 survey was created using District of West Kelowna staff and supplies because similar polls cost thousands of dollars.

The deadline for submission is Tuesday, September 3, 2013. If you didn't receive a survey in the mail, you can obtain a copy by visiting the District’s website, www.districtofwestkelowna.ca or picking up a copy at Municipal Hall, 2760 Cameron Road, West Kelowna.


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